www crickex Privacy Policy
This document gives a full explanation of how your personal information is collected, what it is used for, and how it is kept secure when you use the www crickex platform.
Introduction and Applicability
This privacy policy applies to all users of the www crickex platform. When you visit our website, create an account, or use any of our services, you confirm that you have read the terms of this policy and agree to follow them.
www crickex believes that user privacy is a fundamental right. We handle your personal information with the utmost care and do not sell or transfer it to any third party without your permission.
Our services are for people aged 21 and above only. By registering as a user, you confirm that you are at least 21 years old.
What Information Is Collected
www crickex collects various types of information, which are used to improve the quality of the service and to keep your account secure. The categories are described below according to the type of information.
2.1 Information You Provide Directly
Information you provide yourself when registering or using the service:
- Full name, date of birth, and national ID number
- Mobile number and email address
- bKash, Nagad, Rocket, or Upay account details for financial transactions (for verification purposes only)
- Bank account details (for bank transfers)
- Documents submitted for identity verification
2.2 Automatically Collected Information
When you use our platform, certain information is recorded automatically:
- IP address and device identifier information
- Browser type, operating system, and screen resolution
- Your activity and navigation patterns on the platform
- Login time, general location data, and session information
- Information collected through cookies and similar tracking technologies
2.3 Transaction-Related Information
Information relating to deposit, withdrawal, and betting activity is stored securely in our financial record system.
Purpose of Using Information
www crickex uses your information only for specific and lawful purposes. The table below describes each type of information and the purpose for which it is used:
| Type of Information | Purpose of Use |
|---|---|
| Identity and contact information | Account creation, identity verification, providing customer support |
| Financial information | Processing deposits and withdrawals, fraud prevention |
| Device and browser information | Security monitoring, detecting multiple accounts |
| Activity and session data | Improving service quality, providing a personalised experience |
| Transaction history | Resolving disputes, maintaining financial records |
We do not sell your information to third parties for advertising purposes. However, limited information may be shared with certain technology partners and payment processors as part of operating the service, as described in detail in the next section.
Sharing and Disclosure of Information
www crickex may share your information with third parties in the following limited circumstances:
4.1 Service Provider Partners
Information necessary for their operations is shared with technology companies, payment gateways (such as bKash, Nagad, Rocket), and security service providers that help operate our platform. These partners are bound by contract under our privacy policy.
4.2 Legal Obligations
If disclosure of information is required under applicable laws of Bangladesh or pursuant to a lawful order from a competent authority, www crickex is obliged to comply with that order.
4.3 Prevention of Financial Crime
Necessary information may be shared with investigating agencies to prevent money laundering or fraud. This is done in the interest of the overall safety of users.
Cookies and Tracking Technology
www crickex uses cookies and similar technologies so that your session stays active without you having to log in each time, and so that services can be presented according to your preferences.
5.1 Types of Cookies
- Essential cookies: For login sessions, security tokens, and form data — the site cannot function properly without these.
- Functional cookies: To remember your language preference, balance dashboard, and other settings.
- Analytics cookies: To understand which parts of the platform are used most — data is completely anonymous.
5.2 Cookie Controls
You can turn off non-essential cookies from your browser settings. However, this may limit some features of the platform. Turning off essential cookies will prevent access to your account.
Data Security Measures
www crickex follows industry-standard technical and organisational measures to protect your information from unauthorised access, alteration, or destruction.
6.1 Technical Security
- All data transfers are secured through SSL/TLS encryption
- Payment information is stored in encrypted form — not directly readable
- Two-factor identity verification (OTP-based) system
- Regular security audits and vulnerability testing
- Firewall and intrusion detection systems are active
6.2 Organisational Security
- Only authorised staff can access the information they need
- All staff receive regular training on data protection
- A plan is in place to respond quickly in the event of a data breach
Even so, transmitting information over the internet is not 100% secure. Even though we take every precaution, we cannot guarantee complete security.
User Rights
Every person with an account at www crickex has certain fundamental rights regarding their own information:
7.1 Right to Know
If you want to know what information we have collected about you, contact our support team. After verification, we will provide the information within 30 working days.
7.2 Right to Correct Information
If your account contains incorrect or incomplete information, you can have it corrected. Changing identity-related information may require submitting new documents.
7.3 Right to Close Account
If you want to stop using the service, you can request account closure. Even after the account is closed, certain information may be retained for a specified period to meet legal and financial obligations.
7.4 Responsible Gaming Features
In our Responsible Gaming section, you can request deposit limits, a temporary break, or permanent self-exclusion on your own account. These settings are considered part of managing your own information.
Data Retention Period
www crickex retains your information only for as long as necessary. All information is kept while the account is active. After account closure, the following policy applies:
- Financial transaction records: retained for a minimum of 5 years as required by applicable law.
- Identity verification documents: may be kept for a longer period if there is a possibility of fraud investigation.
- Personal and contact information: deleted within 12 months of account closure unless there is a legal obligation to retain it.
- Cookie and session data: automatically deleted after the session ends or after a set period.
Protection of Minors' Information
www crickex services are strictly limited to those aged 21 and above. We do not knowingly collect any personal information from anyone under the age of 21. If we learn that a user is below this age limit, their account will be closed immediately and all collected information will be deleted.
If you believe someone under 21 in your family is using www crickex, please inform our support team. We will take action promptly.
Policy Changes and Updates
www crickex reserves the right to change or update this privacy policy as needed. If there are any significant changes, we will publish a notice on the platform and may inform you by registered email.
Continuing to use the platform after an update will indicate that you have accepted the new policy. For this reason, we recommend that you visit this page regularly.
To learn more about our terms of service, read our About Us page, which describes the goals and values of www crickex. For answers to general questions about the service, see our Frequently Asked Questions (FAQ) section.
Contact Us About Privacy
If you have any questions about this policy or want to make a request regarding your information, contact our support team directly. We respond in Bengali and English seven days a week, twenty-four hours a day.